Your library.
Your choice to leave.

Delete in the app

1. Keep any local copies or exports you want to retain.
2. Open Vault’s Settings and find Devices & recovery in the cloud-sync settings.
3. Under Delete cloud account, enter the current recovery kit for that library.
4. Choose Delete cloud account and confirm permanent deletion.

The service must be reachable and your device authorized. Wait for the success message. If interrupted, check the result before assuming the account is deleted.

Request deletion without the app

Email admin@jtrlabs.com with the subject Vault account deletion request. You do not need to reinstall Vault to submit a request. Include your library ID if available and say that you want the cloud account and associated data deleted. If you do not have the ID, describe your situation without including private saved content.

Never send your recovery kit, device token or pairing code by email. We will reply with appropriate ownership-verification steps. Recovery-key accounts have no registered email address, so a message alone does not prove ownership. We may be unable to delete an account when control cannot be established safely.

You can also copy the address into your email app. We handle verified requests as promptly as reasonably possible and within applicable legal deadlines, and will tell you if verification or an exception affects completion.

What deletion removes

Confirmed deletion removes the live cloud account, its saved items and attachments and revokes every connected device. It is not just a temporary deactivation. A revoked device cannot resume sync with its old credentials.

What may remain

• Local downloads and exports: remove these separately on each device and in any destination you shared them with.
• Backups: scheduled snapshots and managed portable backups have a six-day policy, with hourly managed cleanup. Checkpoints adopted October 28 have a grace period through November 3, 2026. Separately retained rollback volumes can persist longer and are not covered by automated expiry. Historical copies are not instantly erased.
• Security records: minimal account-deletion and revocation markers are retained while needed to prevent deleted access from returning after a restore.
• Support or legally required records: retained only as necessary for their purposes or applicable obligations.

Restored cloud content must respect current account deletion and revocation state. Read the full retention policy.

Delete individual saves or local data

Move saves to Trash and permanently delete them when ready. If you sync, reconnect and confirm that deletion has synchronized. Removing the app’s local data removes local copies but does not delete the cloud account. Disconnecting or revoking a device also does not erase copies already downloaded there.

For a data request that does not require account deletion, email admin@jtrlabs.com and describe the scope of your request.